Initial Situation

As part of a Generative AI pilot project, a Swiss bank explored how AI could improve business processes across key departments. Three high-impact use cases were selected for rapid prototyping and implementation within a secure environment using the Kickstart Platform AVA (our modular GenAI platform for enterprise-ready applications):

• A Content Coach to support marketing teams with automated content creation
• frankly fellow, a RAG-based knowledge management solution for customer inquiries
• An Asset Management Chatbot and Report Creator to automate market analysis and enhance decision-making support

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Our Contribution

• Accelerated implementation through focused deep dives and agile development on the Kickstart Platform AVA
• Run a 3-month pilot phase with 100+ test users from Marketing, Asset Management, and Customer Support
• Integrated feedback loops to continuously improve modules and optimize the user experience
• Conducted end-user training sessions to ensure successful adoption of AI modules

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Value Delivered

• Achieved 20–50% timesaving per use case
• Received 90%+ positive feedback from pilot participants
• Achieved high acceptance and satisfaction through iterative, feedback-based optimization
• Validated scalability of the approach across departments