Enabling multilingual AI access for 4,000+ internal users

Initial Situation

Helsana’s complex SharePoint-based intranet made it hard for employees to access relevant knowledge efficiently. The goal was to create a scalable, AI-driven solution that improves accessibility while meeting compliance and IT standards. Instead of a standalone prototype, Helsana aimed to establish a governance-compliant AI blueprint as a productive foundation for future modular AI use cases.

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Our Contribution

• Designed and implemented a scalable, modular AI solution within Helsana’s Azure environment
• Integrated SharePoint as a multilingual, extensible knowledge base
• Developed a multilingual chatbot (German, French, Italian) for enterprise-wide accessibility
• Delivered a production-grade implementation aligned with security and governance standards (not a “Proof of Concept”)
• Defined reusable architectural patterns for future use cases (chatbots, APIs, embedded agents)
• Transferred knowledge and enabled Helsana’s internal development team for long-term ownership

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Value Delivered

• 4,000+ weekly prompts handled—empowering employees with faster access to knowledge
• A reusable AI foundation now accelerates further innovation across the enterprise
• Helsana’s internal team is now equipped to own and expand AI use cases independently

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Customer Voice

"A key success factor of our collaboration with aighty-twenty was their rapid delivery of a working solution. More importantly, they helped us develop the skills to operate independently in the medium term — an invaluable asset”‍

Steffen Scheller
Head of BI & Analytics, Helsana