Initial Situation
Wefox aimed to boost efficiency and digital customer experience across its insurance value chain. Rapid growth and a multilingual, multi-market presence required the use of AI to streamline workflows — especially in lead distribution and claims processing, where manual steps had become bottlenecks.
Our Contribution
- Served as wefox’s dedicated AI lab for 3+ years, delivering AI services across Europe
- Built and scaled a lead-to-agent matching system for 100,000+ leads annually
- Developed AI-powered document intelligence for e-bike claims (multilingual, handwritten)
- Delivered additional AI services: Policy Coverage Extraction, Product Recommendation, PDF Parsing, Email Classification, Damage Estimation, Visual Fraud Detection, Policy Q&A, Communication Automation
- Scaled all solutions from PoC to production within wefox’s secure infrastructure
Value Delivered
- Boosted lead conversion by over 15% through intelligent matching
- Increased efficiency across key workflows
- Enhanced customer experience without increasing headcount
- Enabled organization-wide GenAI adoption across markets
